HOW WE WORK
Utilizing our resources and experience, we work with you to create a transparent plan of action and create a platform for repeatable, reliable success in field services management.
SIMPLIFYING IT ACROSS THE GLOBE
At Kinettix, we've developed a model to take the complexity out of multi-site and enterprise-level global IT deployments.
Utilizing our resources and experience, we work with you to create a transparent plan of action and create a platform for repeatable, reliable success in field services management. Here's how it works:
We strategize with you to understand the scope of work you need and when you need it. We set the price for you with a pro forma invoice at the outset and draft a thorough statement of work for each project that covers all the details and responsibilities.
We handle all aspects of project management and coordination, including dispatching technicians onsite, resolving scheduling or availability issues, drafting technician scripts, creating reporting metrics, paying technicians in the appropriate currency, and delivering a finished product that fulfills all of the goals set in the initial statement of work.
We hone the platform to become a permanent solution for your IT field services needs, one that can grow alongside your organization as it expands. Our model delivers managed outcomes while costing significantly less than fully-managed models.
Kinettix leverages a global service center model and one common platform called Dispatch1. Regardless of our techs’ location, who is managing the ticket or what field service platform we are leveraging, our team leverages our operating platform for absolute visibility in what is happening for our clients and their on-site requirements.
