QUALITY MANAGEMENT
Through our Quality Management Program, we are committed to building trust through client focus. We work to meet your requirements and strive to exceed your expectations.
BUILDING TRUST THROUGH CLIENT FOCUS
At Kinettix, we value quality and transparency above all else.
We strive for open, communicative partnerships with our clients in which we give you a detailed scope of work and costs based on your requirements and continually keep you updated on the progress of your project. We also believe that our resources and network of global partners should also be yours.
Through our Quality Management Program, we are committed to building trust through client focus. That means we work to meet your requirements and strive to exceed your expectations. We believe that every client interaction provides an opportunity to create more value. Understanding your current and future needs contributes to sustained success.
Some of the key aspects of our Quality Management Program include:
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Timely and scripted confirmation of equipment arrival, technician arrival and project deliverables
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Succinct and professional communications with onsite contacts
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Proactive escalation avoidance
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Exception reporting and efficient problem management
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Workmanship warranties
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Continuous process improvements
